Electrical problems are not a good place to experiment. If a socket, switch, cord or appliance looks damaged, stop using it if you can do so safely and contact the property or building support contact. This guide explains warning signs residents can report without opening equipment or attempting a repair.
Look for visible changes
Report a cracked outlet cover, exposed wire, scorch mark, repeated power loss or a switch that feels unusually warm. Do not touch a wet or visibly damaged electrical item. Keep children and pets away from the area while you wait for instructions. A photo taken from a safe distance can help show what you noticed.
If you smell burning, see smoke or sparks, move away and follow the building’s emergency instructions. If someone is in immediate danger, contact the appropriate emergency service. Do not pour water on electrical equipment or try to remove a cover.
Use appliances carefully
Use an appliance only as its manual directs. Avoid damaged cords and plugs. Do not run a cord where it can be pinched by a door or damaged by foot traffic. If a plug or socket becomes hot, stops working or shows marks, stop using it and report it. Avoid connecting multiple high-power devices to a single adaptor or extension.
Leave technical work to qualified help
Do not open a switchboard, replace fixed wiring, or work on an outlet yourself. Electrical faults inside an apartment should be assessed by a qualified electrician or the building’s authorised maintenance team. DEWA advises residents to contact the building maintenance team or an authorised electrical technician for internal faults. See DEWA’s home safety guidance.
Make a clear report
State the room, the item, what changed and when you noticed it. Mention whether power is off, whether there is a smell or visible damage, and whether anyone is at risk. Keep the maintenance reply and appointment details. If the same issue returns, refer to the earlier visit and explain what is different.
Electrical warning signs to report
- Visible damage or exposed wiring.
- Scorching, smoke, sparks or burning smell.
- A socket or switch that becomes unusually warm.
- Repeated interruptions or a control that does not respond.
- A damaged appliance plug or cord.
A quick report and qualified inspection are safer than a do-it-yourself repair. Do not touch a fault to prove that it is still active.
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Continue with verified information from the Friends Group of Companies website.
